Case Study: Empowering Team Growth with Wintle-Camp Coaching
Shirley Ratcliffe is the Senior Customer Engagement Manager for the Southeast Region of CITB (Construction Industry Training Board)
Her company sought external support to enhance the personal development of several team members who were struggling with confidence, communication, and understanding their impact within the business.
Shirley had previously experienced Monique's coaching through a personal workshop and decided to enlist Wintle-Camp Coaching to provide individualised coaching and mentoring to her team.
Challenges
Before working with Wintle-Camp Coaching, some team members faced the following challenges:
Low Confidence: Several employees lacked the confidence to assert themselves or effectively communicate within their teams.
Poor Communication: Misunderstandings and unintentional friction arose due to poor communication skills.
Limited Awareness: Some team members struggled to see the broader impact of their actions on others and the business overall.
Performance Issues: Without intervention, certain team members were at risk of underperforming or disengaging from their roles entirely.
The Coaching Process
Shirley reached out to us at Wintle-Camp Coaching, confident that our unique coaching approach could help her team develop both professionally and personally. The coaching involved a series of six one-on-one coaching sessions for each team member.
These sessions focused on:
1. Building Confidence: We helped employees become more self-assured in their roles, making them more comfortable in team settings.
2. Improving Communication: Through interactive coaching, team members learned to communicate more effectively, becoming more considerate of how their words and actions impacted others.
3. Awareness of Impact: We guided employees to understand the broader effects of their behaviour within the organisation, fostering a more inclusive and productive work environment.
Results
The coaching delivered significant improvements for both the individual team members and the company as a whole:
Enhanced Confidence: employees who had previously struggled with asserting themselves now actively engage with their team, resulting in improved teamwork and overall morale.
Better Communication: Miscommunications that once caused friction have drastically reduced, leading to smoother collaboration across departments.
Improved Performance: team members have shown noticeable improvements in their work performance.
Key Takeaways
We provided personalised and impactful coaching that addressed the specific needs of Shirley’s team. Our ability to draw out the best in each individual has fostered a more cohesive, confident, and high-performing team. By focusing on both personal and professional development, we have transformed team dynamics and helped this client overcome critical business challenges.
"Wintle-Camp Coaching has made an incredible difference to my team. Several members lacked confidence and struggled with communication, but after working with them, their confidence has skyrocketed, and their work performance has vastly improved. One employee, who was on the verge of underperforming, is now one of our best performers. The unique one-on-one coaching is tailored to each individual’s needs, which is what makes (their) approach so effective. I would highly recommend Wintle-Camp Coaching to any business looking to empower their teams and drive real change."
Shirley Ratcliffe, Senior Customer Engagement Manager, Southeast Region